General Terms and Conditions of Sales and Delivery

As of December 2015

§1 General information

Your contractual partner for all orders within the scope of this online offer is FINEART FACTORY GmbH, represented by its executive Andreas Krieg and Kai van Pham, Naumburger Str. 28, 04229 Leipzig, hereafter referred to as „faf“. ARTFLAKES, hereafter referred to as „artflakes“ is an offer by FINEART FACTORY GmbH.

§2 Responsibility for Online Offer

(1)Within the online offer of artflakes there are exlusively galleries that are designed and operated by independent „partners“. Information on the owner of every gallery can be found via the link „legal information“ in the respective gallery.
(2)The respective partner is solely responsible for the items offered in a gallery and the design of the gallery. Artflakes adopts these contents not until and exclusively with an incoming order and the resulting individual manufacturing.

(1)The „offers“ contained on this website represent a non-binding invitation for the customer to place an order at artflakes.
(2)By filling in and sending off the order form on the internet, the customer makes a binding offer on a contract of purchase respectively a contract for work and materials. Artflakes can accept this offer by sending an order confirmation via email.
(3)In connection with §2 (2) artflakes cannot pre-examine all content offered by gallery owners for possible infringement. Due to this artflakes reserves the right to reject incoming orders within the legal period of acceptance if, during the ordering process, it becomes known or it is suspected that third-party rights will be violated with the used content.

§3 Conclusion of the Contract

§4 Delivery and Shipping

(1)Delivery on artflakes is available within Germany as well as further European countries. An exact list can be found at
(2)Delivery is conducted by a shipment service provider chosen by artflakes. The customer has to pay shipping and handling charge, which may depend on order value and where it is shipped to. Current shipping prices can be viewed at
(3)Maximum duration for delivery is three weeks after conclusion of the contract. Usually the order is processed and dispatched within 5 work days.
(4)In case the delivery is not possible within the period of three weeks as mentioned in (3), artflakes shall promptly inform the customer about it in writing (§ 126b BGB German law). The customer is then entitled to a right of withdrawal, which they, in turn, shall exercise immediately in writing (§ 126b BGB German law)
(5)A claim for compensation by the Customer due to delay of shipping is excluded (§ 280 Abs. 2, 286 BGB German law), insofar as the delay was not caused by artflakes deliberately or grossly negligent.
(6)The conclusion of contract is made under the condition of correct and punctual supply to ourselves. This is only valid in case artflakes is not responsible for the failure of supply. Artflakes shall promptly inform the customer about the unavailability of the product. Any consideration already made shall be refunded if applicable.

§5 Prices

(1)The customer has to pay shipping and handling, which may depend on order value and where it is shipped to. Current shipping prices can be viewed at
(2)The stated prices are to be understood as final prices for customers from the European Union. They include all taxes, especially value-added tax. The customers shipping adress is decisive.
(3)For customers from outside the European Union, all stated prices are net prices. That implies that value-added tax must be paid additionally upon receipt of the goods, if the legal regulation of the country the item is shipped to does request it. Furthermore, the goods may be subject to import duties which the customer shall pay additionally upon receipt of the goods.

§6 Payment

(1)The Customer can choose between payment via credit card, direct debit or further methods of payment. Artflakes reserves the right to limit the options of payment dependent on different criterions.
(2)Purchase price, along with shipping and handling charges are immediately payable, without deduction.
(3)In case direct debit from the customer's account is not possible due to provision of wrong information or lack of funds, the customer shall reimburse any additional costs incurred by artflakes or a third party which carried out the transaction.
(4)Artflakes is explicity allowed to use trusted third parties for carrying out the transaction.
(5)If it comes to a default of payment of the customer, artflakes is allowed to assign its claims to a debt collection agency and transfer the personal data required for the handling of payments to these third parties.
(6)In the case of intervention of third parties in the handling of payments, then payment in relation to artflakes only counts as made if the amount has been provided contractually to the third party, so that the third party can dispose of it as it sees fit.

§7 Guarantee

(1)Regarding type and scope of delivery, only the information shall be decisive which is contained in the order confirmation. Information, drawings, figures, technical data, specifications of weight, measurements and services, which are contained in brochures, catalogues, newsletters, ads or price lists only are of an informational nature. No responsibility is accepted by artflakes for the correctness of this information.
(2)All guarantee claims for the delivered goods are barred after two years of receiving the goods. If the customer is an entrepreneur, the prescription period is one year.
(3)The claims of the customer from warranty need as a prerequisite that they, as far as the customer is a merchant, have met their due obligations of examination and censure according to § 377 of the German Commercial Code (HGB).

§8 Limitation of Liability

(1)artflakes is not liable for an uninterrupted availability of its online offer. An error-free availability is not possible technically.
(2)Artflakes is liable for damages concerning body, life and health of the customer, only if these are due to the culpable breach of essential contractual obligations or deliberate or gross negligent behaviour of artflakes or their partners. A liability in excess of this is excluded. The regulations of the product liability act remain unaffected.

§9 Right of Cancellation

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform ARTFLAKES of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by ARTFLAKES), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. You shall send back the goods to FINEART FACTORY GmbH, Naumburger Str. 28, 04229 Leipzig, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

§10 Technical and Design Deviations

When fulfilling the contract, artflakes reserves the right to deviate from the descriptions and information in our brochures, catalogues and other written and electronical documents with respect to material, colour, weight, measurements, design or other features, as far as these can be considered reasonable for the customer.

§11 Copyright

If the Customer provides his/her own motif or otherwise influences the product (personalisation of text), the Customer assures artflakes that the text and motif are not subject to any rights held by third parties. In such case the cost of any breaches of copyright, personal rights or rights to the use of a name will be borne solely by the Customer. The Customer also assures artflakes that by personalising the product he is also not breaching any other rights held by third parties. Concerning images and content owned by faf ́s third party content partners the customer must not
a) use images in any obscene or otherweise illegal manner
b) use images in a logo, trade mark or service mark;
c) assume an image featuring a model or property is in fact a true likeness of a model or property
d) make the image available for downloading separately or in a format designed or intended for permanent storage or re-use;
e) modify the image, except for colour correction, removal of minor imperfections and moderate cropping;
f) sub-licence, commercially re-sell or otherwise distribute the image.

§12 Indemnity

The customer obligates themselves to discharge artflakes from all demands and requests that were claimed on grounds of breach of third party rights.

§13 Data protection

artflakes has the right to save and process all data concerning the customer that are used for fulfillment and handling of the contract. In this connection the terms of the Federal data protection act (Germany) are to be noted. This website is using Google Analytics, an analysis service of Google Inc. („Google“). Google Analytics uses so called „Cookies“, data files that are saved on your computer and that allow an analysis of your use of the website. Information that is produced by these Cookies (including your IP-address) are forwarded to a Google server in the US and saved. Google will use these information to evaluate your use of the website, to write reports about website activities for website owners and in order to provide services that stand in connection with the use of websites and internet. Google may as well forward these information to third parties, in case this is requested by law or if third parties will process them on behalf of Google. In no case Google will link your IP-address with other data of Google. You can block the setting of cookies in your browser software; but we point out that in this case you will not be able to use all functions of this website properly. With using this website you accept that these data are dealt with by Google as has been described above. Provided that we have to undertake payment in advance, artflakes will obtain, if necessary, a credit check on the basis of mathematical and statistical methods at SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden. Your issues worth of protection will be respected according to legal regulations. According to the Federal data protection act (Germany) you have the right to receive information free of charge about your saved data as well as the right to amend, block or delete these data. We will save the text of the contract and send you the information about your order and our general terms and conditions via email. You can view the general terms and conditions here at all times. Your past orders can be viewed in our customer LogIn area. We use the data you provided for the handling of your order. If you subscribe to our newsletter your email-adress is used – if you agree to it – for advertising purposes, until you unsubscribe. Unsubscription is possible at all times.

§14 Place of jurisdiction

(1) As far as the customer is a merchant according to the Commercial Code of Germany (HGB), a legal entity under public law or special fund under public law, then Berlin is the place of general jurisdiction. In such case, artflakes is also entitled to sue the customer according to the opinion of artflakes at their resident court.
(2) According to these general terms and conditions the agreement is exclusively subject to the law of the Federal Republic of Germany. Recourse to the UN Convention on Contracts for the International Sale of Goods is excluded, even if the order is made abroad.
(3) Place of performance for all deliveries is the registered office of artflakes.

§15 Partial invalidity

If single regulations of the general terms and conditios and artflakes become invalid, all other regulations stay untouched and valid. Invalid regulations are replaced by legal regulations.

§ 16 Online dispute resolution

As of 09.01.2016, disputes between consumers and retailers in connection with online purchasing agreements or online service agreements shall be resolved via an online platform. This platform will be established by the European Union: